Refund Policy

Every first-time subscription to a paid plan (Basic or Premium, monthly or yearly) is covered by a 7-day money-back guarantee. If the platform is not what you expected, email us within 7 calendar days of your first charge and we will refund it in full — no questionnaire, no retention call.

The 7-day window starts at the moment of your first successful payment, as timestamped by Stripe.

A refund under the guarantee is available when all of the following are true:

Renewal charges are not covered by the guarantee — cancel before your renewal date to avoid them (we send yearly subscribers a reminder email 7 days before renewal).

Repeat subscriptions (resubscribing after a previous refund or cancellation), plan upgrades mid-cycle, and charges older than 7 days are refundable only at our discretion, typically in cases of billing error or duplicate payment.

Email support@nclexprohub.com from the address on your account with the subject line 'Refund request'. Include the email you signed up with; you do not need to explain why, though feedback helps us improve.

We confirm every refund request within 1 business day and issue the refund through Stripe to your original payment method.

Refunds are issued immediately on our side. Stripe returns the funds to your card within 5–10 business days depending on your bank. If a refund has not appeared after 10 business days, contact your bank first, then us — we can provide the Stripe refund reference for tracing.

Cancelling your subscription and requesting a refund are different actions. Cancellation (available anytime in account settings) stops future charges but keeps your plan active until the end of the paid period — no money is returned. A refund returns your payment and downgrades your account to the Free plan immediately.

If you cancel within the 7-day window and would rather have a refund, just tell us — cancelling does not forfeit the guarantee.

Once a refund is issued your account reverts to the Free plan. You keep your account, your progress history, and access to free content. Watermarked materials downloaded during the paid period remain licensed for your personal use only and may not be shared.

If anything here is unclear, or your situation does not fit neatly into these rules, write to us before assuming the answer is no. Billing mistakes on our side — double charges, failed downgrades, charges after cancellation — are always refunded in full, regardless of timing.